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In my business, Guru! Software, I usually receive payment promptly from
my clients who I do training and consulting for, or who purchase our online project management software training. However, there has been one client with whom I have had some problems lately. It was for a one time job and did not involve an exorbitant amount of money, but still they have not paid as agreed. Also, when I have contacted them repeatedly in the past, they have hemmed and hawed about payment. Some of their reasons may even be valid, but still....
I had reached the end of the rope with
this client and I needed to take a new tact. The only option open to me was to take legal action, which I have not had to do with a single client in two decades. Still this was what I thought I had to do. When I called the client today, I was going to let them know my intention.
When I made the call I was calm,
but I knew I had to be firm. I decided to speak in a friendly manner when the party on the other side answered the phone (from accounts payable).
When we began the
phone conversation I simply identified myself and my company ( we had spoken several times in the past, and she knew who I was ). Before I had a chance to say any more, she immediately said (in a happy tone) that she had mailed the check the previous day! In other words, I did not even have to express my intention for her to act on it!
What happened? When I shifted to psychological toughness and away from weakness, I
was able to make life respond. It even occurred before I expressed my intention to her!